Return & Refund Policy

Last updated: May 16, 2026

At P Z M Computers & Mobile Phones -Sell New Used PC Build, we want return and refund terms to be clear before purchase. This policy explains the main rules for eligible products bought at our Al Barsha store or through delivery arrangements where available within the UAE.

1. Return Eligibility

You may return a product within 7 days of the delivery or purchase date, provided the following conditions are met:

• The product is in its original, unopened packaging (sealed condition)
• The product has not been activated, used, or damaged by the customer
• All original accessories, manuals, and warranty cards are included
• A valid proof of purchase (receipt or order confirmation) is provided

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been opened, activated, or used
• Screen protectors, cases, and accessories that have been applied or used
• Products with physical damage caused after delivery
• Custom-built PCs and configured-to-order items
• Software, digital products, and gift cards

3. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 48 hours of delivery
• We will review the case and arrange a suitable replacement or full refund when the issue qualifies
• Defective items under manufacturer warranty will be handled through the official warranty process

4. How to Initiate a Return

To start a return, please contact us through one of the following:

Our team will review your request and provide return instructions within 24 hours.

5. Refund Process

• Cash on Delivery orders: Refund via cash at our store or bank transfer within 5–7 business days
• Pay-by-link orders: Refund to the original payment method within 5–7 business days
• Shipping fees are non-refundable unless the return is due to a defective or incorrect product

6. Exchange Policy

We offer product exchanges within the 7-day return window, subject to product availability and the same return conditions above. Exchanges for a higher-value product require payment of the price difference.

7. Used & Pre-owned Devices

Used and pre-owned devices are sold with their condition explained at the time of sale. Returns on used devices are accepted only if a hardware defect is identified within 3 days of purchase and was not disclosed at the time of sale.

8. Contact Us

If you have any questions about this policy, please reach out: